Lesita Ebrakhim Reid

Led strategic direction of the global ATS and recruitment function across Europe, designing company-wide hiring KPIs and implementing automated workflows and sourcing pipelines that reduced time-to-hire and improved recruiter output.

Managed full-cycle recruitment for business, technical, and operational functions, developed tailored hiring funnels that improved applicant conversion and reduced drop-off rates, and partnered with founders and C-level to define hiring priorities.

Executed sourcing strategies for mid-to-senior roles across EU markets, established outreach and engagement best practices to strengthen candidate pipelines, and introduced ATS tagging and reporting to increase visibility into recruiter performance.

Directed internal project workflows and analyzed team KPIs to identify process inefficiencies, implementing continuous improvements that enhanced operational performance and ensured timely client issue resolution.

Provided first-line customer support, managed sensitive client data and coordinated medical insurance claims and appointments while maintaining high accuracy in documentation and internal systems.

Completed a Bachelor of Arts in Psychology from 2014 to 2018.