Looking for a job

lerica User

@lericauser

Customer support professional at Creality & Dreame who handled e-commerce inquiries and coordinated customer cases through resolution.

Philippines

Message

What I'm looking for

I’m interested in growing in a stable, long-term role focused on customer outreach and appointment setting.

At Creality & Dreame, I responded to customer questions about products, orders, warranties, returns, repairs, replacements, and refunds. I reviewed case histories, explained next steps, and followed up with customers while coordinating with internal teams.

At Aiper, I handled inbound phone inquiries and documented customer interactions and follow-up needs. I’ve also supported eBay sellers at Concentrix and newspaper delivery customers at Sitel, investigating concerns and communicating updates clearly.

Experience

Work history, roles, and key accomplishments

E-commerce Customer Support

Creality & Dreame

May 2026 - Sep 2026 (4 months)

Provided email and ticketing support for e-commerce customers, handling inquiries about products, orders, warranties, returns, and refunds. Coordinated with internal teams and followed up on pending cases.

Email Support Ticketing Systems Customer Service Order Management Warranty Returns Refunds Coordination Documentation

Phone-Based Customer Support

Aiper

Apr 2025 - Oct 2025 (6 months)

Handled inbound phone inquiries about products, orders, delivery concerns, and service issues, providing guidance and troubleshooting support. Documented interactions and follow-up needs accurately.

Phone Support Customer Service Troubleshooting Documentation Active Listening

Customer Service Representative

Concentrix

Jul 2023 - Mar 2024 (8 months)

Assisted eBay sellers with account, listing, billing, order, and transaction concerns through phone, email, and chat. Investigated cases using account information and policy guidance, and maintained accurate records.

EBay Support Phone Support Email Support Live Chat Case Investigation Policy Compliance Record keeping

Customer Service Representative

Sitel

Feb 2022 - Nov 2022 (9 months)

Resolved customer concerns involving delivery, missing items, accounts, and service issues by investigating cases, coordinating solutions, and communicating updates clearly.

Customer Service Issue Resolution Case Investigation Coordination Communication Skills