At Fox CornerLiquorStore, I lead daily customer service and sales support operations. I engage with customers, coordinate stock availability, and support accurate order fulfilment and timely delivery.
I also train team members on customer service standards and sales support processes. I monitor customer demand and help plan product availability.
At SAB /ABInBevSouth Africa, I managed business customer orders and built relationships with business owners, store managers, and key decision-makers. I provided product and order support and worked with logistics and supply chain teams on deliveries.
I identified customer needs and supported upselling through product recommendations. I also captured CRM and order data to support sales reporting and business decisions.
