Lerato Mahuma
@leratomahuma
Experienced cabin crew member with a focus on customer satisfaction.
What I'm looking for
I am a dedicated cabin crew member with over seven years of experience in the aviation industry, primarily with Qatar Airways. My role involved ensuring passenger safety and comfort, demonstrating emergency procedures, and maintaining high standards of cleanliness and professionalism. I take pride in my ability to facilitate smooth operations and provide exceptional customer service, even in challenging situations.
Prior to my career in aviation, I worked as a credit controller at Absa, where I developed strong problem-solving and communication skills. I successfully devised collection strategies and trained new employees, contributing to the overall efficiency of the department. My diverse background in customer service and financial management has equipped me with a unique skill set that I bring to every role.
I am excited to leverage my skills in a challenging and fast-paced environment, contributing to an organization that values continuous learning and growth. I am committed to making a significant impact in my next role, ensuring that every passenger has a positive experience.
Experience
Work history, roles, and key accomplishments
Flight Attendant
Qatar Airways
Feb 2013 - Aug 2020 (7 years 6 months)
As a Flight Attendant, I ensured passenger safety and comfort by explaining safety procedures, facilitating boarding, and maintaining high standards of cleanliness. I communicated effectively with the flight deck and addressed passenger inquiries promptly, contributing to a positive travel experience.
Credit Controller
Absa
Jul 2007 - Dec 2012 (5 years 5 months)
In my role as a Credit Controller, I developed strategies for debt recovery, ensured compliance with regulations, and trained new employees. I successfully reduced overdue balances by coordinating with various departments and managing customer accounts effectively.
Sales Consultant
Absa
Apr 2006 - Jun 2007 (1 year 2 months)
As a Sales Consultant, I assisted customers with microloans, handling inbound and outbound calls. My role involved providing excellent customer service and ensuring customer satisfaction through effective communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
Rosebank college
Diploma in media studies and journalism , Journalism
2003 - 2005
Activities and societies: Public relations Marketing Photography
I graduated with a diploma majoring in Journalism and did my in-service training at a local radio station.However it was not easy to get a job so I ended up in the banking industry and the aviation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Interested in hiring Lerato ?
You can contact Lerato and 90k+ other talented remote workers on Himalayas.
Message LeratoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
