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Tsebo Molaoa

@tsebomolaoa

Detail-oriented Virtual Assistant with strong administrative and customer service skills.

Lesotho
Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth in a supportive environment.

I am a detail-oriented and proactive Virtual Assistant with over 2 years of experience in administrative support, customer service, and project coordination. My strong background includes calendar and email management, data entry, research, and scheduling. I hold a Bachelor's Degree in Sociology and a certification in Virtual Assistance, which has equipped me with the skills necessary to excel in a virtual setting.

Throughout my career, I have demonstrated excellent communication, time management, and problem-solving skills. At Nedbank Lesotho, I managed executive calendars, handled daily email correspondence, and organized travel arrangements, all while providing exceptional customer service. My experience as a Civil Registration Officer further honed my ability to manage sensitive information and conduct field research, contributing to policy changes that improved registration processes.

Experience

Work history, roles, and key accomplishments

ML

Civil Registration Officer

Ministry of Home Affairs, Lesotho

Jun 2020 - Dec 2021 (1 year 6 months)

Registered individuals for national identity documents and captured personal data. Conducted field research to determine causes of low registration and managed sensitive personal information in government databases.

Education

Degrees, certifications, and relevant coursework

NL

National University of Lesotho

Bachelor of Arts, Sociology

Completed a Bachelor of Arts in Sociology. Gained a comprehensive understanding of societal structures, human behavior, and social dynamics. Developed strong research, analytical, and critical thinking skills.

AS

Alison Online School

Certificate, Virtual Assistance

Obtained a Certificate in Virtual Assistance. Acquired essential skills in administrative support, customer service, and project coordination for virtual environments. Focused on tools and techniques for efficient remote work.

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Tsebo Molaoa - Virtual Assistant - Nedbank Lesotho | Himalayas