Tsebo Molaoa
@tsebomolaoa
Detail-oriented Virtual Assistant with strong administrative and customer service skills.
What I'm looking for
I am a detail-oriented and proactive Virtual Assistant with over 2 years of experience in administrative support, customer service, and project coordination. My strong background includes calendar and email management, data entry, research, and scheduling. I hold a Bachelor's Degree in Sociology and a certification in Virtual Assistance, which has equipped me with the skills necessary to excel in a virtual setting.
Throughout my career, I have demonstrated excellent communication, time management, and problem-solving skills. At Nedbank Lesotho, I managed executive calendars, handled daily email correspondence, and organized travel arrangements, all while providing exceptional customer service. My experience as a Civil Registration Officer further honed my ability to manage sensitive information and conduct field research, contributing to policy changes that improved registration processes.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Nedbank Lesotho
Jan 2022 - Present (3 years 9 months)
Managed executive calendars, scheduled meetings, and handled daily email correspondence. Conducted data entry, prepared reports, and organized travel arrangements while providing customer service support.
Civil Registration Officer
Ministry of Home Affairs, Lesotho
Jun 2020 - Dec 2021 (1 year 6 months)
Registered individuals for national identity documents and captured personal data. Conducted field research to determine causes of low registration and managed sensitive personal information in government databases.
Education
Degrees, certifications, and relevant coursework
National University of Lesotho
Bachelor of Arts, Sociology
Completed a Bachelor of Arts in Sociology. Gained a comprehensive understanding of societal structures, human behavior, and social dynamics. Developed strong research, analytical, and critical thinking skills.
Alison Online School
Certificate, Virtual Assistance
Obtained a Certificate in Virtual Assistance. Acquired essential skills in administrative support, customer service, and project coordination for virtual environments. Focused on tools and techniques for efficient remote work.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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