Lepogo Maboa
@lepogomaboa
I govern enterprise platform integrations, modernisation, and AI-enabled service delivery.
South AfricaWhat I'm looking for
At Thomson Reuters, I manage enterprise technical accounts, govern REST and GraphQL integration contracts, and lead onboarding, migrations, incident escalation, and SLA delivery. I also support pre-sales solution design and translate client requirements into practical deployment plans.
Previously, I served as a Senior Level 2 Service Engineer, resolving platform, network, API, and integration incidents while mentoring Level 1 support teams. I've introduced AI-enabled knowledge and workflow practices using Microsoft Copilot, Claude Sonnet, and Google NotebookLM, and led legacy migrations with zero unplanned downtime.
Experience
Work history, roles, and key accomplishments
Served as primary technical contact and strategic liaison for enterprise clients, ensuring SLA adherence and seamless platform service delivery. Managed technical onboarding, conducted account reviews, and provided pre-sales consultancy.
Education
Degrees, certifications, and relevant coursework
Richfield Distance Learning
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology, expected to complete in 2026.
University of Johannesburg
National Diploma, Computer Systems Engineering
Completed a National Diploma in Computer Systems Engineering in 2014.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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