Leo Otsu User

At XPS Pensions Group, I lead analysis for strategic transformation programmes, redesigning processes, documenting system requirements and supporting delivery from user stories through UAT. My data-led recommendations reduced processing time by 15% while aligning change with pension standards and FCA expectations.

Previously at Stark Energy, I was the first Business Analyst and introduced workflows that cut project delivery time by 50%. I led Salesforce CRM deployment, supported energy data analysis and mentored three Business Analysts, improving departmental productivity by 30%.

Across Maximus UK, The Pensions Regulator, Capita Learning and NHS organisations, I have delivered data migration, regulatory compliance, incident-reporting and R&D change initiatives. I bring business, technical, clinical, legal and operational stakeholders together to turn complex needs into clear requirements, process maps, dashboards and practical digital solutions.

I'm motivated by technology, automation and analytics that solve real-world problems, strengthen public services and create sustainable business growth.