Fenan Emmanuel

Created and standardised end-to-end IT processes (BPMN 2.0) across IT Operations, Cyber Security, Vendor Management and Solution Delivery, reducing incident resolution times and improving PO processing speed. Led workshop facilitation, designed disaster recovery and cyber risk processes, and produced Visio process maps with RACI and SLAs.

Led gap analysis and process redesign for Financial Crime Prevention, delivered PEGA onboarding user journeys and reduced client admission time from 30 to 17 days by improving automation and controls. Facilitated stakeholder workshops and implemented SOP library and MI requirements.

Performed impact analysis and data cleansing for incident remediation, ensuring accurate redress payments and updated customer communications to meet regulatory deadlines. Managed stakeholder alignment and produced auditable data mappings.

Led multiple process improvement initiatives across Procurement, Finance and Wholesale Banking, slashing spend request processing from 17 to 5 business days and saving £90,000 in FTE costs; improved user access accuracy from 76% to 97% and decommissioned systems saving £120k/year.

Conducted behavioural analytics and risk analysis on enquiries and void re-let times to provide segmented insights and identify outlier properties for operational improvements.

Grade: First Class Honours

Activities and societies: Student placement as Business Analyst/Assistant at Wakefield & District Housing Association (Sep 2014 – Sep 2015).

Completed a BA (Hons) in Finance and Business, graduating with First Class Honours and undertaking a student placement in business analysis at Wakefield & District Housing Association.

Grade: 380 UCAS points

Completed A-levels and a BTEC diploma, achieving 380 UCAS tariff points across Psychology, Business Studies (AS) and a BTEC Diploma in National Sports Development.

Secondary education completing 12 GCSEs including Maths, Statistics, English Literature and English Language.