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Leonora Tayao

@leonoratayao

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Compliance Investigator specializing in AML/KYC investigations and SAR escalation at Remitly.

Philippines

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What I'm looking for

I’m seeking a compliance investigator role that lets me broaden my ideas for the company’s betterment—working closely with risk and operations teams to investigate accounts, escalate SARs, and improve processes without compromising customer experience.

I’m a Compliance Squad Investigator with a strong background in investigating accounts for fraud, money laundering, and terrorist financing risks, and for potential violations of Remitly’s User Agreement. As a Money Services Business, I help support Suspicious Activity Reports (SARs) by partnering with the Seattle Compliance team to identify and escalate accounts that may require SAR filings.

I bring hands-on experience across compliance and fraud functions—reviewing fraud concerns, operational risk triggers, sending thresholds, and enhancing STAR review process. I’m well-versed in BSA, AML, KYC, and government-driven policies, with exceptional analytical and problem-solving skills to recognize non-obvious patterns while protecting customer experience in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Compliance Squad Investigator

Current

Remitly Inc.

Dec 2019 - Present (6 years 5 months)

Investigated high-risk accounts for fraud, money laundering, terrorist financing, and violations of Remitly’s User Agreement, coordinating with the Compliance team to identify cases requiring Suspicious Activity Reports (SARs). Enhanced the STAR review process and applied BSA/AML/KYC policy knowledge to escalate complex risk patterns affecting customer experience and financial loss.

BSA AML KYC Fraud Investigation Suspicious Activity Reports Desk.com CRM

Fraud Squad Investigator

Remitly Inc.

Oct 2019 - Dec 2019 (2 months)

Reviewed chargebacks and ACH returns from partner banks, identified investigation and customer service misses, and prepared disputes/representations for submission to partners. Contacted customers and banking institutions to validate transactions, resolved items within service-level agreements, and documented suspicious activity and trends in Desk.com and CRM.

Chargebacks ACH Desk.com CRM