Open to opportunities

Hiedee Sotto

@hiedeesotto

Message

International AML Compliance Analyst specializing in crypto investigations and AML investigations.

Philippines

Message

What I'm looking for

I’m looking for a role where I can apply my AML investigations and crypto/blockchain expertise to help prevent financial crimes, deepen my knowledge through training, and contribute to a company’s success with strong ownership and quality.

I’m an International AML Compliance Analyst with 11+ years’ experience across banking, financial services, and Cryptocurrency. For 5+ years, I’ve focused on AML investigations and investigations quality across SAR (US), STR (CAD), CTR, KYC, and EDD.

I conduct in-depth blockchain investigations—tracing transactions, identifying patterns, and spotting high-risk activity—while supporting LER (law enforcement requests). I’m Elliptic Product and Specialist Investigator certified, and I use tools like ComplyAdvantage, Bitacces, and Genesis to investigate and review alerts.

I also bring hands-on financial operations experience from roles including Foreign and Dirham Currency Teller / Customer Service Relations / AML and Customer Solutions Officer. I’m highly motivated to learn new techniques, communicate clearly in English and Filipino, and I take pride in responsible, well-mannered, leadership-minded work.

Experience

Work history, roles, and key accomplishments

Current

International AML Analyst

Current

Bitcoin Depot

Dec 2020 - Present (5 years 7 months)

Investigated SAR (US) and STR (CAD) cases, performing suspicious activity reviews, documentation, and filing. Conducted KYC/EDD and supported CTR monitoring, including responding to LER requests.

AML Investigations SAR STR Case Management KYC EDD CTR Sanctions Compliance Law Enforcement Requests ComplyAdvantage

Foreign Currency Teller & AML

Al Ansari Exchange LLC

Feb 2016 - Nov 2019 (3 years 9 months)

Provided customer service and executed foreign currency transactions while ensuring compliance with AML rules and procedures. Performed KYC/CDD, collected and filed transaction documentation, and processed domestic and international wire transfers.

KYC AML Compliance Customer Service Wire Transfers Customer Retention Complaint Handling

Customer Solutions Officer

Citigroup Business Process Solutions Pte. Ltd.

May 2013 - Sep 2015 (2 years 4 months)

Supported Citibank deposit accounts, credit cards, and personal loans by handling inquiries, disputes, requests, and complaints to ensure customer satisfaction. Managed enrollments/cancellations for automated clearinghouse payments and resolved irregular/returned check requests.

Customer Solutions Customer Retention Dispute Resolution Deposit Account I Credit Cards Personal Loans Irregular Returned Check Handling Client Inquiries

On-the-Job Trainee

SGS Philippines

Nov 2012 - Feb 2013 (3 months)

Assisted HR marketing functions, including administering applicants’ motivational fitness exams and typing exams. Maintained confidential employee data, prepared summarized reports on pre-employment requirements, and supported career orientation seminars.

HR Support Marketing Support Report Preparation Exam Administration Scheduling

School/Student Assistant

Baliuag University

Jun 2011 - Oct 2012 (1 year 4 months)

Provided student assistance and clerical support, including filing, encoding, xeroxing, and answering phone calls. Supported graduate admissions inquiries and administered student evaluation surveys for graduate studies professors.

Student Support Clerical Administration Survey Administration document preparation Phone Support

Research Student Assistant

Baliuag University

Jan 2010 - May 2011 (1 year 4 months)

Performed clerical support for the university center for research, including filing, encoding, and answering phone calls. Assisted academic research work by tallying and checking survey results.

Research Support Clerical Administration Survey Data Tallying Data Verification Phone Support Administrative Coordination Documentation Control

Education

Degrees, certifications, and relevant coursework

Baliuag University

Bachelor of Science in Business Administration, Business Administration (Marketing Management)

2009 - 2013

Activities and societies: Non-Academic Scholar and Service to the College Awardee.

Earned a Bachelor of Science in Business Administration majoring in Marketing Management. Recognized as a Non-Academic Scholar and Service to the College awardee.