leonela m

I’m currently a Claims Analyst II, reviewing and analyzing claims filed by policyholders to ensure they are correct and complete. I process and report incoming claims to insurance carriers and monitor records involving claims, while also supporting administrative tasks.

Previously, as a Claims Assistant, I assisted with claim opening and strengthened my ability to perform repetitive tasks with a high degree of accuracy. I handled data entry with discretion with confidential data in the system, and I prioritized customer service when responding to inquiries from customers, adjusters, policyholders, and agents.

Before my claims work, I served as a Deputy Clerk for the Civil District Court Parish of New Orleans, handling data entry and public services. I reviewed incoming paperwork for judges to sign, coordinated schedules, and completed legal research—while recording minutes, findings, orders, and decisions in the computer or on docket sheets.

Earlier, I worked as a Human Resource Assistant/Staffing and Recruiting at Global Solutions Enterprises, LLC, supporting hiring and onboarding while also managing accounts payable/receivable and invoices. I processed payroll for 80 employees, handled workers compensation claims if an employee got hurt on the job, coordinated interviews and travel, and contributed to employee relations, benefits administration, and safety training.