Antonio Summa
@antoniosumma
Native Italian speaker with experience in AI evaluation, data annotation, quality assurance and process documentation.
ItalyWhat I'm looking for
I am an Italian professional with over 13 years of experience in process support, quality assurance, documentation, training, and operational analysis within a large insurance company.
I specialize in reviewing information with precision, following detailed guidelines, identifying inconsistencies, and producing accurate, high-quality work.
I am currently expanding my expertise in AI data annotation, search relevance evaluation, transcription quality assurance, and AI response evaluation. I am a native Italian speaker with advanced written communication skills and good English proficiency for professional tasks and project guidelines.
I enjoy working on structured, detail-oriented projects where consistency, analytical thinking, and linguistic accuracy are essential. I am reliable, fast to learn new tools, and comfortable working independently in remote international teams.
Experience
Work history, roles, and key accomplishments
Operations & Innovation Area
UniSalute S.p.A.
Jan 2017 - Present (9 years 6 months)
Performed process analysis and continuous improvement, maintaining operational procedures and delivering training on systems, processes, and procedures. Conducted UAT for new releases and provided KPI reporting for management while supporting daily operational escalations.
Claims Management Support
UniSalute S.p.A.
Jan 2015 - Jan 2017 (2 years)
Supported claims management by monitoring claims processes and analyzing operational flows to identify improvement actions. Performed quality checks and ensured compliance with company procedures.
Customer Service - Operational Support
UniSalute S.p.A.
Jan 2012 - Jan 2015 (3 years)
Provided operational support to customer service activities and supported service-quality processes. Managed data entry and document management, produced operational reporting, and liaised with internal departments and external providers.
Education
Degrees, certifications, and relevant coursework
University of Bari Aldo Moro
Bachelor's Degree in Economics, Economics
Bachelor's degree in Economics at the University of Bari Aldo Moro, focusing on business management, organization, and control.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
Skills
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