Open to opportunities

Lelethu Kelem

@lelethukelem

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Dedicated customer support professional with journalism background.

South Africa

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What I'm looking for

I am looking for a role in a supportive environment that values teamwork and offers opportunities for professional growth.

I am a passionate customer support professional with a strong foundation in journalism. My experience includes working as an intern journalist, where I honed my skills in research, writing, and editing news articles. I have a keen eye for detail and a commitment to delivering accurate and engaging content. My time in journalism has equipped me with the ability to communicate effectively and handle inquiries with professionalism.

In my recent role as a call center agent, I provided exceptional customer support via phone and live chat. I excelled in resolving issues and ensuring a positive customer experience. My ability to multitask across various platforms, coupled with my strong written communication skills, allows me to thrive in fast-paced environments. I am eager to contribute my skills to a dynamic remote team.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

BPO - Call Lab

Mar 2023 - Mar 2025 (2 years)

Provided customer support via phone and live chat. Handled inquiries, resolved issues, and ensured a positive customer experience.

Customer Support Live Chat Conflict Resolution Zendesk Intercom

Customer Service Desk/Cashier

Woolworths

Dec 2021 - Dec 2022 (1 year)

Handled customer transactions, operated the register, processed payments, and provided friendly service.

Customer Service Payment Processing Register Operation

Intern Journalist

Daily News

May 2021 - Nov 2021 (6 months)

Assisted with research, writing, and editing news articles. Conducted interviews, fact-checked content, and supported the editorial team with daily publishing tasks.

Research Writing Editing Fact Checking Interviewing

Education

Degrees, certifications, and relevant coursework

Walter Sisulu University

Higher Certificate, Versatile Broadcasting

Completed a Higher Certificate in Versatile Broadcasting. This program provided foundational knowledge and skills relevant to the broadcasting industry.

Walter Sisulu University

National Diploma, Journalism

Obtained a National Diploma in Journalism. This program focused on developing comprehensive journalistic skills, including reporting, editing, and media ethics.