Leila Dessouky

Coordinated high-volume scheduling by managing appointments, follow-ups, and time-sensitive deadlines for clients and service providers. Acted as the primary liaison between clients, service vendors, and internal team members to confirm and update scheduling needs.

Delivered high-quality, personalized service in a fast-paced, upscale environment. Managed bar inventory, upsold specialty cocktails, and supported daily sales goals.

Observed healthcare professionals in action across various units, including the maternity and genetics departments, deepening understanding of hospital workflows and multidisciplinary collaboration. Held a professional meeting with Professor Dr. Amro Elhousseiny, discussing the role of innovation in women's health and minimally invasive procedures.

Scheduled and managed appointments, explained insurance coverage, and ensured office efficiency. Met monthly quotas for patient scheduling and customer services.

Managed multiple tables during high volume shifts, honing communication and multitasking skills. Upsold menu items and promotions to support daily sales targets.

Conducted on-site testing and ensured accurate data entry into healthcare databases. Provided patient support and instructions while maintaining HIPAA compliance.

Ranked as a top seller by exceeding daily sales goals with strategic product recommendations. Built strong customer relationships and supported a high-performing team environment.

Activities and societies: Women’s Medical Association Club, UNC Charlotte — Member Participated in mentorship, guest speaker events, & activities supporting women in medicine

Studied Biology at the University of North Carolina at Charlotte, focusing on the College of Biological Sciences. Gained a comprehensive understanding of biological principles and scientific methodologies.