Open to opportunities

Alex User

@alexuser37

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Administrative professional delivering customer service, patient support, and data-driven reporting.

United States

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What I'm looking for

I’m looking for a role where I can support patients or customers, keep operations running smoothly, and use data reporting/EMR skills to improve accuracy and service quality in a collaborative, fast-paced team.

I’m an administrative professional known for delivering exceptional customer service in fast-paced environments. I bring strong attention to detail, solid decision-making, and the ability to manage multiple concurrent tasks with confidence in both independent and team settings.

In healthcare, I served as a Patient Services Representative by greeting patients, verifying demographic and insurance information, updating patient records, and explaining benefits and financial responsibility. I also scheduled appointments and supported patients with necessary paperwork while maintaining accurate, organized documentation.

In administrative roles, I developed and maintained spreadsheets and databases to track, analyze, and report on performance and data. I managed office inventory and purchase orders, supported onboarding for new hires, and handled caseloads for 20 therapists—always focused on clarity, safety, and reliable execution.

Experience

Work history, roles, and key accomplishments

Current

Bartender

Current

Antagonist LLC

Provide high-quality service to guests while following local and national liquor laws. Mix and serve drinks using standard recipes with a focus on cleanliness, safety, and accuracy.

Guest Service Standard Recipe Execution Menu Knowledge Attention To Detail

Bartender

Supperland

Jan 2025 - Jan 2026 (1 year)

Prepared and mixed drinks according to set recipes and guest preferences. Handled POS transactions accurately and maintained knowledge of rotating beverage and food menus.

Cocktail Preparation Inventory Prep (Ice Garnishes Syrups)Menu Knowledge POS Operations POS Operation

Administrative Assistant

Benchmark Human Services

Jan 2017 - Jan 2018 (1 year)

Developed and maintained spreadsheets and databases to track, analyze, and report on performance data. Managed office inventory, completed onboarding for new hires, and supported meetings by organizing materials and distributing notes.

Spreadsheets Data Reporting Onboarding coordination Meeting Coordination Documentation

Patient Services Representative

Inova Health

Jan 2024 - Present (2 years 4 months)

Greeted patients, verified demographic and insurance information, and updated patient records. Explained benefits and financial responsibility, scheduled appointments, and assisted with required paperwork.

Patient Intake Insurance Verification Benefits Appointment Scheduling Customer Service Administrative Support