Leidy Ramírez Upegui

At Activos - Alianza Fiduciaria, I supported customers with activating devices for portal transactions, navigating the portal, and updating their information. I also provided assistance by phone and email and accompanied customers when requested by the commercial team.

At SIIGO, I contacted customers by phone, WhatsApp, and email to improve their current plans or offer complementary products through cross-selling.

At AP Latam, I followed prospective students through the admissions process for Universidad Continental master's programs, from prospect to enrollment, using phone, email, and WhatsApp.

At Unicoc, I advised prospective students about undergraduate and postgraduate programs, worked toward targets, and handled student files and records. My experience includes commercial sales, customer service, lead management, and CRM.