Leidy Dayanna León Suárez
@leidydayannalensurez
Remote STR Operations Manager at WavyStay overseeing 200+ monthly turnovers and optimizing workflows to cut manual work by 40%.
ColombiaWhat I'm looking for
At WavyStay, I oversee end-to-end operations for short-term rental properties, including 200+ monthly turnovers. I maintain a 4.9/5.0 guest satisfaction rating through structured quality control.
I’ve optimized workflows to reduce manual processes by 40%, and I oversee invoice processing and financial documentation. I also develop reporting systems to monitor KPIs and operational performance.
At Aloha Maids, I directed cleaning operations and dispatch for 15–40 field professionals, coordinating more than 75 weekly service requests. I optimized scheduling routes, increasing operational capacity by 25%.
My background also includes teaching English at Aspaen Colombia and customer support at Teleperformance. I’m open to remote STR operations roles, property management operations, co-hosting partnerships, and cleaning dispatch management contracts.
Experience
Work history, roles, and key accomplishments
1. Oversee end-to-end STR operations for 10+ Airbnb properties.
2. Lead turnover management for 200+ monthly services, ensuring 100% on-time readiness and revenue protection.
3. Supervise remote cleaning teams and virtual assistants, driving accountability and performance standards.
4. Maintain a 4.9/5.0 guest satisfaction rating through structured quality control systems.
5. Implement workflow op
1. Direct cleaning operations and dispatch management for 15–40 field professionals in high-volume environments.
2. Coordinate 75+ weekly service requests, ensuring schedule integrity and client satisfaction.
3. Lead financial reconciliation of 200+ monthly transactions with zero discrepancies.
4. Resolve service claims through structured documentation, compliance review, and client mediation.
✔Enseñanza de inglés como lengua extranjera basada en las habilidades comunicativas, teniendo como base los parámetros establecidos por el Marco Común Europeo de Referencia y convenio con el British Council.
✔Teaching English as a foreign language based on communicative skills and on the parameters established by the Common European Framework of Reference for Languages and with the help of the Br
✔Atención al cliente en soporte de suscripciones en cuentas Netflix. Resolución de problemas, soporte técnico en cuanto a la plataforma y creación de nuevas cuentas.
✔Customer service representative at Netflix.
✔Helping the customers set their passwords, update their credit cards, provide technical support regarding the platform, and create new accounts.
✔Apoyo en tareas administrativas tales como: organización de archivos, folios y manejo de documentos mercantiles.
✔Supporting administrative tasks such as files and sensitive information management, folios, and handling of business documents.
Education
Degrees, certifications, and relevant coursework
Netzun
Creación de prompts para ChatGPT
Feb 2025
EF Standard English Test (EF SET)
Certificado oficial EF SET 64/100 (C1 Advanced)
Mar 2024
Coursera
Google AI Essentials
Aug 2024
Universidad de Pamplona
Foreign languages, Education
2016 - 2021
Servicio Nacional de Aprendizaje (SENA)
Técnico en asistencia administrativa, Business Administration and Management, General
2014 - 2015
Técnico en asistencia administrativo enfocado en dar gestión administrativa en áreas tales como organización de eventos, manejo contable, atención al cliente y gestión administrativa.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
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