At Stay Heirloom, I manage short-term rental operations across 7 East Coast markets, caring for guests and properties from booking to checkout in English and Spanish.
I coordinate transfers, respond to guests across multiple channels, and work with cleaning, maintenance and field teams to keep each stay running smoothly. I also offer services such as early check-in, late checkout and transfers, and use reviews, occupancy and guest feedback to improve the experience.
At IGT Solutions, I grew a travel booking campaign from a 10-person pilot to an operation of 160 in one year. Sales increased by 30%, operating costs fell by 5%, and I developed team members into supervisors and managers.
Across operations roles at Majorel, One Link BPO, BPO Leader and Avec Staffing, I managed teams and campaigns, built dashboards and action plans, and introduced process improvements and automation. I’m at my best when a team is growing, learning and winning together.
