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Christopher Jay PototCP
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Christopher Jay Potot

@christopherjaypotot

IT audit associate focused on strengthening security and compliance.

Philippines
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What I'm looking for

I seek roles where I can strengthen IT controls and cybersecurity, work on risk assessments and remediation, grow into cyber analyst/engineer responsibilities, and contribute within collaborative, learning-focused teams.

I am an IT audit associate experienced in IT audit engagements, risk assessments, and ITGC testing, with a strong focus on access controls, data protection, and improving cybersecurity posture. I have contributed to audit reporting that highlights control gaps and recommends practical remediation to strengthen system reliability and compliance.

My background includes hands-on IT operations and end-user support, hardware/software troubleshooting, and customer-facing roles that sharpened my communication and escalation management skills. I am seeking to grow into a cybersecurity analyst/engineer role while continuing to deliver measurable improvements in IT controls and security.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO

Customer Service Rep

Feb 2022 - Jun 2025 (3 years 4 months)

Supported Transfer of Service, Escalation Handling, and Customer Security Assurance, ensuring KPI compliance and preparing accurate account documentation to improve customer satisfaction.

Education

Degrees, certifications, and relevant coursework

CU

Cebu Technological University

Bachelor of Science, Information Systems

2021 - 2025

Grade: 1.272

Activities and societies: Information Security, Member of Philippines Institute of Cybersecurity Professional

Project Lead of Scholarship Management Portal with Descriptive Analytics

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