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Robielyn Jaquias

@robielynjaquias

Support Engineer II at Oracle Netsuite Philippines Corporation, resolving complex NetSuite issues and improving support workflows.

Philippines

Message

At Oracle Netsuite Philippines Corporation, I supported Platinum/ACS Architect or Platform customers with NetSuite product function and usage through phone and email. I resolved complex technical issues while meeting SLA targets.

I improved recurring support workflows to reduce manual effort and errors, and maintained knowledge base articles and troubleshooting guides to help reduce repeat inquiries.

As a Certified Subject Matter Expert for Order to Cash, I worked with a mini-team and led cross-functional troubleshooting sessions. I also mentored junior support engineers.

Before that, at Northern Outsourcing and Consulting Services Inc, I worked in audit, bookkeeping, and accounting. I prepared financial statements and reconciliations, supported statutory filings, and trained junior staff.

Experience

Work history, roles, and key accomplishments

Support Engineer II

Oracle Netsuite Philippines Corporation

Nov 2020 - Nov 2026 (6 years)

Certified Subject Matter Expert for Order to Cash, providing world-class support to Platinum/ACS customers via phone and email. Resolved complex NetSuite issues, met SLA targets, reduced escalations, and mentored junior engineers.

NetSuite Order To Cash Root Cause Analysis SLA Management Customer Support Knowledge Base Management Mentorship Cross Functional Collaboration

Senior Auditor/Bookkeeper/Accountant

Northern Outsourcing and Consulting Services Inc

Aug 2019 - Nov 2020 (1 year 3 months)

Led end-to-end audit and bookkeeping engagements, ensuring accurate financial reporting and regulatory compliance. Prepared financial statements, bank reconciliations, and trained junior staff.

Audit Bookkeeping Financial Reporting Bank Reconciliation Variance Analysis Corporate Trainer

Auditor/Bookkeeper/Accountant

Northern Outsourcing and Consulting Services Inc

Sep 2017 - Jul 2019 (1 year 10 months)

Streamlined month-end close procedures and implemented reconciliations that reduced errors and improved reporting timeliness. Coordinated with clients and tax authorities for statutory filings.

Month End Closing Reconciliations Statutory Filings Client Coordination

Education

Degrees, certifications, and relevant coursework

University of the Cordilleras

Juris Doctor, Law

2022 -

Activities and societies: Legal aid clinic and moot court work, including client interviewing, advocacy, and clear oral communication; developed legal research and drafting abilities through memorandum and pleading preparation.

Pursuing a Juris Doctor degree, with expected completion in May 2026. Developed client-facing skills through legal aid clinic and moot court work.