Open to opportunities

Leena Subba

@leenasubba

Message

Customer-focused health insurance and administrative specialist.

United States

Message

What I'm looking for

I seek a role leveraging my health insurance enrollment and data-entry strengths in a collaborative, service-oriented team where accuracy, member advocacy, and opportunities for professional growth are prioritized.

I am a customer-focused health insurance and administration specialist with nearly five years of hands-on experience in health plans, enrollment, and member outreach. I pair strong administrative skills with a commitment to accurate, empathetic member service.

My background includes roles as a Customer Success Specialist, Recovery Unit Associate, and Marketplace Facilitated Enroller where I managed enrollments, documentation, and outreach using systems such as Marketplus, Salesforce, CSI, and Epaces. I consistently met daily goals and maintained clear, thorough documentation.

I have additional experience in nonprofit outreach, aviation passenger service, hospitality, retail, and sales, which developed my communication, multilingual, and front-line customer service strengths. I hold certifications including Certified Application Counselor/Assistor (NY State of Health), CPR/AED, and Mental Health First Aid.

I am a motivated self-starter who values teamwork, accuracy, and continuous learning; I seek roles where I can apply my data entry, organizational, and customer-success skills to produce reliable outcomes and support organizational goals.

Experience

Work history, roles, and key accomplishments

Marketplace Facilitated Enroller

Affinity by Molina Healthcare

May 2024 - Nov 2024 (6 months)

I managed enrollments, documentation, and outreach using systems such as Marketplus, Salesforce, CSI, and Epaces. I consistently met daily goals and maintained clear, thorough documentation.

Customer Success Specialist

MetroPlus Health Plan

Apr 2019 - Apr 2023 (4 years)

Supported customer success and recovery operations by bridging and preventing shortages, processing premium and billing payments, submitting required documents to NYSOH, and documenting outreach dispositions accurately.

Recovery Operations NYSOH Epaces Salesforce Document Management Data Entry Customer Support Customer Success Customer Engagement Outreach E Paces

Passenger Service Agent

Qatar Airways - Jetway LLC

Jan 2018 - Mar 2018 (2 months)

Checked in passengers, verified documentation, issued boarding passes and baggage labels using Amadeus CRS, and processed boarding at JFK International Airport.

Customer Service Documentation

Outreach Program Assistant

Adhikaar

Mar 2016 - Oct 2017 (1 year 7 months)

Conducted community outreach, phone banking and tabling, managed reception and administrative tasks, and facilitated English empowerment classes and legal clinics.

Community Outreach Event Coordination Data Entry Reception Translation Facilitation

Front Desk Hostess

Himalayan Restaurant & Grill

Jun 2016 - Feb 2017 (8 months)

Managed front-desk operations, handled reservations and multi-line calls, assisted guests, processed payments, and supported floor operations.

Customer Service Cash Handling Multi Line Phone Systems

Solar Ambassador

Level Solar

Apr 2016 - Jun 2016 (2 months)

Canvassed neighborhoods to educate homeowners on solar benefits, scheduled consultations, and supported lead generation for solar consultants.

Canvassing Lead Generation Sales Outreach Appointment Setting Customer Education

Education

Degrees, certifications, and relevant coursework

LaGuardia Community College

Bachelor in Liberal Arts (in progress), Liberal Arts; Social Science & Humanities

Pursuing a Bachelor-level program in Liberal Arts with focus on Social Science and Humanities; coursework completed through LaGuardia (CUNY) and affiliated programs.