Open to opportunities

Lee McClendon

@leemcclendon

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Experienced Platform Support Engineer with a strong project management background.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my technical skills and project management experience in a collaborative environment, focusing on innovation and continuous improvement.

I am a dedicated Platform Support Engineer with a proven track record in managing and optimizing learning platforms. Currently, I work at Skillable Learning Platform, where I handle various technical support tasks, including troubleshooting, system upgrades, and user training. My commitment to maintaining platform stability and integrity has significantly contributed to our team's success in meeting SLA metrics.

Before my current role, I served as a Project Manager at Capgemini, where I honed my leadership skills by supervising project teams and ensuring adherence to project management methodologies. My experience at Microsoft as a Cloud Infrastructure Engineer allowed me to deepen my technical expertise, particularly in cloud resource management and security compliance. I thrive in dynamic environments and am passionate about leveraging technology to drive efficiency and innovation.

Experience

Work history, roles, and key accomplishments

Current

Platform Support Engineer

Current

Skillable Learning Platform

May 2023 - Present (2 years 2 months)

Managed password resets, software installations, and troubleshooted blue screen errors, resolving support tickets and updating documentation. Monitored system performance, deployed patches, maintained platform stability, and ensured tickets met SLA metrics.

Installation Troubleshooting System Administration Performance Monitoring Patch Management Data Backup Root Cause Analysis User Training

Project Manager

Capgemini

Jun 2021 - Apr 2023 (1 year 10 months)

Supervised and managed projects, led teams, and delegated tasks, conducting daily and weekly meetings. Liaised with executives, provided progress reports, adjusted schedules, and created/updated backlogs using Asana, MS Project, and JIRA.

Project Management Team Leadership Asana Microsoft Project Jira Budget Management Risk Management

Cloud Infrastructure Engineer 2

Microsoft

Jun 2019 - May 2021 (1 year 11 months)

Configured system patching, cleared JIRA tickets, and maintained VMs, managing Azure AAD environments according to security guidelines. Implemented best practices, automated routine tasks, deployed infrastructure as code, and monitored cloud resources for performance and cost efficiency.

Cloud Infrastructure Azure Azure AD Patching Jira Infrastructure as Code

Tier 2 Support

Cigna Healthcare

Apr 2015 - May 2019 (4 years 1 month)

Created knowledge base documents to train and assist employees, remotely owning, tracking, and resolving incidents via email and phone. Performed password resets, profile setups in Active Directory, provided technical support, and diagnosed complex issues escalated from Tier 1.

Technical Support Active Directory Troubleshooting Customer Training Disaster Recovery System Monitoring

Education

Degrees, certifications, and relevant coursework

Robert Morris University

Bachelor of Science, Computer Information Systems

Completed a Bachelor of Science degree with a focus on Computer Information Systems. Gained foundational knowledge in computer systems, information technology, and data management.