Lecie Blackwood

Contributed to a 70% increase in appointment opportunities through consistent outbound lead follow-up, customer engagement, and appointment scheduling. Managed prospective customer inquiries and maintained organized records using CRM systems.

Managed high-volume customer interactions across email, chat, and SMS, resolving issues efficiently while maintaining professionalism and service quality. Consistently worked toward KPIs including response time and customer satisfaction.

Provided phone-based customer support in a fast-paced contact-center environment, resolving concerns while maintaining professionalism and service quality. Built rapport with customers and identified appropriate solutions to meet their needs.

Bachelor of Science in Accounting from the University of the West Indies, completed in 2020.