Open to opportunities

Lea Torres

@leatorres

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Dedicated customer service representative with a passion for baking.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while fostering a supportive and collaborative work environment.

My name is Lea Torres, and I am a dedicated customer service representative with a strong background in the retail and food service industries. I have honed my skills in communication, problem-solving, and customer satisfaction through various roles, including my recent position at Safeway Corporate, where I successfully managed customer inquiries and resolved issues across multiple platforms. My commitment to excellence has been recognized through promotions and responsibilities that reflect my ability to adapt and thrive in fast-paced environments.

In addition to my professional experience, I own a stay-at-home bakery business where I manage everything from customer orders to social media promotion. This venture has allowed me to develop my skills in time management, attention to detail, and customer service, as I create custom cakes and treats that bring joy to my clients. I am passionate about learning and growing in my career, and I am eager to bring my skills and enthusiasm to a new opportunity.

Experience

Work history, roles, and key accomplishments

Corporate Customer Support Representative

Safeway Corporate Office

Nov 2019 - Feb 2025 (5 years 3 months)

Managed customer service calls, emails, and chats, resolving issues and providing solutions for online/mobile services. Trained coworkers and handled multiple tasks across various departments including Ecomm, trust and safety, gift cards, and loyalty programs.

Customer Service Troubleshooting CRM Email Support Chat Support Salesforce Project Force

Cake Decorator

Walmart

Jun 2019 - Nov 2019 (5 months)

Decorated customized cakes, took cake orders on a tablet, and assisted customers with messages for their cakes. Stocked merchandise, scanned and binned boxes, and updated item information for inventory.

Cake Decorating Inventory Management Customer Service Merchandise

Cashier/Customer Service

Burlington Coat Factory Department Store

May 2019 - Jun 2019 (1 month)

Checked out customers, scanned and bagged items, and ensured a positive customer experience. Maintained a high level of customer satisfaction.

Customer Service Bagging

Transportation Call Center Agent

Veyo Logistics

Jan 2017 - May 2017 (4 months)

Scheduled medical transportation for covered members and answered questions regarding coverage and rides. Provided ETAs and ride descriptions to clients.

Customer Service Scheduling Communication Call Center Operations

Cashier/Sales Floor Associate

Walmart

Mar 2016 - Dec 2016 (9 months)

Maintained sales floor standards, stocked and organized shelves, and managed customer checkouts. Ensured high customer satisfaction.

Stocking Customer Service

Education

Degrees, certifications, and relevant coursework

Maryvale High School

High School Diploma, General Studies

Grade: Honors

Activities and societies: National Honors Society (Treasurer in 11th grade), AVID, Hispanic Mother Daughter program at ASU, student of the month, assisting in children’s center of family church, Be a Leader Walkathon, tutored elementary kids, helping with household needs for elderly, concession sales at football games, participating in March of Dimes high school leadership meetings and volunteer work.

Completed coursework including honors English, algebra, biology, chemistry, geometry, and world history. Participated in AP Biology and AP English during the 11th grade. Engaged in college preparatory courses through AVID and the Hispanic Mother Daughter program at ASU.