Leanne Neville

Oversee the planning and execution of approximately 60 weddings annually, managing all details from six months in advance through to the wedding day. Lead and supervise event staff on-site to ensure seamless event execution and exceptional client satisfaction.

Managed complex diary scheduling, letter writing, minute-taking, agenda preparation, and creation of meeting presentations for senior leadership. Organised a wide range of events including charity fundraisers, employee benefit initiatives, summer festivals, and Christmas celebrations.

Provided extensive diary and inbox management for senior leadership, ensuring seamless daily operations. Organised and facilitated internal and external meetings, including minute-taking and follow-up actions.

Led and motivated the Customer Service team to consistently deliver exceptional service standards. Developed individual team members through coaching and performance monitoring, fostering professional growth and accountability.

Organising half yearly sales meetings for the division. This encompasses the arrangement, planning and timings of travel, hotel bookings, meetings, team building events and evening entertainment.

Reported weekly updates and performance metrics to the Customer Service Manager to support strategic decision-making. Handled general enquiries and customer complaints, taking full ownership of cases and ensuring timely, satisfactory resolutions.

Coordinated and managed large-scale customer orders and container shipments, ensuring timely and accurate delivery. Handled customer complaints across multiple channels (telephone, email, written correspondence), providing effective resolutions and maintaining customer satisfaction.

Completed a Private Secretarial Diploma, gaining essential administrative and organisational skills. Achieved A Level proficiency in Microsoft Office, demonstrating strong computer literacy.

Grade: C and above

Achieved 3 GCSEs at grade C and above, including core subjects such as Maths, English, and ICT. Developed foundational knowledge and skills in key academic areas.

Completed a GNVQ qualification, focusing on practical skills and vocational knowledge. Gained hands-on experience relevant to professional development.