Leah Rose Tottenham

Provide technical support and user education for NNELS (National Network for Equitable Library Service), helping users with print disabilities access library materials in accessible formats.

- Support library staff and end users via email and phone with account creation, format selection, and service navigation
- Translate technical processes into clear, accessible instructions for users with div

Documentation lead and customer support specialist for LibPress, a WordPress-based SaaS platform serving 70+ public libraries across BC and Manitoba.

Documentation & Content Leadership:

- Lead creation and maintenance of comprehensive product documentation, including the LibPress Manual with 90+ help articles covering installation, customization, and troubleshooting for both Block and Classic ed

Provide on-call event staffing for public library programs and community outreach, connecting Vancouver residents with library services and resources.

- Represent VPL at internal and community events, educating the public on library services and programs
- Gather user feedback and relay insights to library leadership to inform service improvements
- Build partnerships with community organizations

Technical support specialist and documentation writer for Jetpack SaaS plugin.

Documentation & Knowledge Management:

- Created and maintained public-facing technical documentation for Jetpack plugin features and troubleshooting
- Authored help center articles, guides, and FAQs to enable customer self-service
- Documented bugs and product issues in GitHub to support development team
- Improved do

I provided executive support for a three-day international research conference with 200+ attendees and tackled various aspects like coordinating a banquet and live performances, liaising with diverse stakeholders, leading a literature exhibition, managing walking tours, supervising volunteers, handling delegate check-in, and managing finances

Accessibility services and assistive technology specialist supporting library patrons with print, perceptual, and mobility disabilities.

Technical Training & Support:

- Provided hands-on training for assistive technology including DAISY readers, CELA mobile app, JAWS, ZoomText, and NVDA screen readers
- Troubleshot technical issues and adapted instruction methods for diverse learning needs
- Del

I launched and independently managed a micro business, demonstrating self-taught expertise in marketing, website development, retailer relationship-building, personal branding, financial management, and achieving product placement in stores, while actively networking with fellow entrepreneurs for valuable insights.

I efficiently and independently performed a wide range of tasks, including instructing patrons on library resources, troubleshooting digital devices, and handling circulation duties, all while maintaining professional communication with Library leadership, University administration, researchers, students, and colleagues.

While working weekday, weekend and evening shifts, I supported the library's Community Computing Centre by delivering digital literacy training, troubleshooting patrons' digital devices and library computer equipment, and answering tech-related reference questions.

While working weekday, weekend and evening shifts, I supported the library's Community Computing Centre by delivering digital literacy training, troubleshooting patrons' digital devices and library computer equipment, and answering tech-related reference questions.

Pursued a Bachelor of Arts with Honours in English, focusing on advanced literary analysis and critical theory.

Completed a Library and Information Technology Diploma, gaining practical skills in library operations and information management.