Leah Jones

At Ecotricity, I handle high volumes of customer enquiries by phone and email, resolving billing, meter-reading, payment, tariff, and account-update queries. I support vulnerable customers and people experiencing financial difficulty, explain energy charges clearly, and maintain accurate CRM and billing records.

Previously at Sycous Ltd., I tailored payment plans, resolved complaints, worked to resolution-time and customer-satisfaction targets, and mentored new starters. My background also includes customer-facing retail and salon environments, where I built strong client relationships and managed daily responsibilities independently.