Open to opportunities

Tom Grace

@tomgrace

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I lead customer operations teams and improve service, reporting, and client outcomes.

United Kingdom

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What I'm looking for

I'm looking for a role where I can lead and develop teams, improve customer outcomes, use reporting and data to strengthen operations, and contribute to a growing organisation.

I've led customer service teams at Octopus Energy Services, supporting customers obtaining solar panels and growing a team from six to nearly sixty. I managed KPIs, coached sixteen advisors, built HubSpot reporting for the wider solar business, and contributed during a period when solar revenue increased by nearly 400%.

I've also supported vulnerable clients with debt and energy affordability at Citizens Advice Bureau, improved logistics reporting and shipping costs for an ecommerce business, and provided technical customer support at Wagestream. My background spans customer operations, data cleaning in Excel and SQL, team coaching, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Debt and Energy Advisor

Citizens Advice Bureau

Feb 2026 - Jul 2026 (5 months)

Supported vulnerable clients with energy affordability and debt challenges, providing tailored advice and helping secure debt write-offs, hardship grants, and sustainable repayment solutions. Worked closely with creditors, energy suppliers, and support organisations to achieve positive outcomes.

Energy Affordability client support Financial Advice

Education

Degrees, certifications, and relevant coursework

University of Bath

Bachelor of Science, Economics and Politics

2017 - 2021

Grade: 2:1

BSc (Hons) in Economics and Politics with 2:1 level achieved. Studied a wide range of modules from Intermediate Econometrics to Middle Eastern Politics.