L Cheney

At Grasshopper Bank, I lead workflow optimization initiatives that reduce manual effort and cycle times. I build automation solutions and bots from concept to deployment, eliminating repetitive tasks and reducing errors.

I partner with product, development, and SBA teams to improve digital platforms and adoption while balancing regulatory requirements with delivery timelines. I also serve as a liaison among executives, vendors, and internal teams to align KPIs and outcomes.

Previously at Incredible Bank, I supported accurate, compliant SBA loan processing, strengthened vendor oversight, privacy, and security practices, and trained new staff. I bring a practical, data-driven approach to process redesign, financial accuracy, and customer experience outcomes.