Open to opportunities

Jeanie Cotton

@jeaniecotton

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Detail-oriented Business Analyst with 10+ years in quality assurance.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in quality assurance and business analysis to drive efficiency and product quality.

I am a detail-oriented Business Analyst and Manual Tester with over 10 years of experience in quality assurance and business analysis across various industries, particularly in banking and financial services. My expertise lies in creating and modifying user stories, developing test scripts, and defect tracking, all while working in Agile and Waterfall environments. I am adept at utilizing QA tools such as JIRA, HP Quality Center, and SQL to ensure the quality of application solutions.

Throughout my career, I have successfully developed and executed manual test scripts for financial and claims applications, performed risk assessments, and collaborated with cross-functional teams to enhance product quality. My role as a QA Engineer involved validating integrations within complex financial and hospital environments, ensuring compliance and accurate patient billing. I am committed to continuous improvement and have led process optimization initiatives that have significantly increased efficiency in workflows.

Experience

Work history, roles, and key accomplishments

Current

QA Analyst | Manual Tester

Current

Veteran Affairs (ASD)

Jun 2022 - Present (3 years 1 month)

Developed and executed manual test scripts for financial and claims applications, performing risk assessment testing against standardized banking criteria. Tracked and reported defects using JIRA and HP Quality Center, collaborating with cross-functional teams to improve product quality.

Manual Testing Risk Assessment Jira HP Quality Center User Stories Data Manipulation Citrix

QA Engineer | Manual Tester

Hill-Rom (Robert Half)

Nov 2019 - Present (5 years 8 months)

Developed and executed test cases for software applications and hardware devices within complex financial and hospital environments, supporting EPIC system testing focused on patient care data flows. Validated integrations between EPIC modules and external hospital systems, leading defect management efforts and providing quality documentation.

Test Case Development Epic Integration Testing Jira HP Quality Center Root Cause Analysis

Business Analyst | QA Support

Allscripts

Nov 2018 - Present (6 years 8 months)

Gathered business requirements and transformed them into test scripts and acceptance criteria, leading process improvement initiatives to optimize workflows. Facilitated user story creation and worked with developers to align solutions with business needs, applying data visualization and analytics to enhance business insights and testing efficiency.

Test Script Development Acceptance Criteria Process Improvement User Story Development Data Visualization Analytics

Systems Engineer | QA Analyst

First Citizens Bank

May 2017 - Present (8 years 2 months)

Tested banking solutions, including customer call center IVR systems, online banking, and new account servicing applications. Developed test scripts and user stories based on business requirements for financial applications, executing end-to-end, regression, and API testing.