Rebecca Jennex
@rebeccajennex
Business analyst turning operational data into executive reporting and process improvements across business systems.
What I'm looking for
I’ve spent 11 years transforming operational data into business insights, building executive reporting and KPI dashboards that help ownership and senior leadership make smarter strategic and operational decisions.
At Bright Side Dental, I anticipate what leadership needs, then dig beyond requested metrics to surface meaningful operational information. I analyze workflows to identify improvement opportunities, document them in ~100 SOPs and workflow guides, and support change through training and adoption across eight operational functions and nine office locations.
I also serve as the subject-matter expert for Dentrix Ascend, supporting reporting, workflow optimization, troubleshooting, and adoption. I’ve supported CRM and scheduling implementations and tech rollouts through analysis, testing, documentation, employee training, and vendor coordination, while independently researching unfamiliar technologies to minimize disruption.
Experience
Work history, roles, and key accomplishments
Business Analyst
Bright Side Dental
Jan 2020 - Present (6 years 7 months)
Developed executive reports and operational metrics for leadership. Analyzed business processes and supported CRM and AI technology implementations.
Call Center Manager
Bright Side Dental
Jan 2015 - Jan 2020 (5 years)
Analyzed operational performance data to identify trends and improve scheduling workflows. Maintained 90-95% new-patient conversion rates through process optimization.
Education
Degrees, certifications, and relevant coursework
Rebecca hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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Skills
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