Layla Taylor

I am a dedicated and empathetic professional with hands-on experience supporting clients and patients across behavioral health and pharmacy settings. I implemented individualized behavior intervention plans at Brennan Behavior Group and supported medication dispensing, insurance processing, and inventory at Walgreens.

I excel at active listening, de-escalation, clear communication, and accurate documentation, and I consistently handle high-pressure situations with patience and professionalism. My background includes frontline customer service roles at Starbucks where I developed strong multitasking and time-management skills.

I hold a Bachelor of Science in Psychological Science and seek to bring my client-focused approach, problem-solving abilities, and collaborative work style to a customer service role that values empathy, reliability, and measurable impact.