Layla Seldon

I’m a remote independent contractor with a proven track record in managing remote operations and optimizing workflows. I specialize in project management and market research, and I focus on streamlining processes that directly improve client experience.

I’ve delivered measurable results by implementing new technologies to improve service delivery speed by 25% while maintaining quality standards. Through reporting and process improvements, I supported outcomes like a 30% increase in client satisfaction, plus a 40% increase in repeat business from better communication and tailored service solutions.

I’m proactive, self-directed, and strong at collaboration—whether it’s coordinating cross-functional delivery, maintaining clear client communication via email/phone/chat, or adapting to changing priorities. I train and mentor team members, build professional relationships with stakeholders, and use digital tools and automation to keep projects moving efficiently.

Before contractor work, I brought structured, people-centered experience as a Lead Teacher (including IEP implementation, assessments, and mentoring new educators). I also have caregiving and healthcare support background, with expertise in documentation, scheduling, confidentiality/health standards (including HIPAA), and accessibility-minded support.