I've investigated seller reimbursement disputes and high-risk fraud scenarios at Amazon, delivering fair, accurate, and policy-compliant resolutions that supported seller retention.
As a PAT Investigator, I reviewed third-party sellers across international marketplaces for product authenticity, anti-counterfeiting, intellectual property, and brand-protection compliance. I analyzed seller accounts, transaction data, supply-chain documents, and customer complaints to identify violations and abuse patterns.
I use risk assessment, AML/KYC concepts, SQL, Excel, root cause analysis, and evidence-based investigation methods to make defensible decisions. I also prepare audit-ready documentation and work to SLA, quality, and productivity standards.
