Lawrence Del Carmen
@lawrencedelcarmen
I support ERP billing operations, data accuracy, and SAP BRIM workflows across regional markets.
PhilippinesWhat I'm looking for
At Accenture, I serve as a primary technical contact for regional markets, handling frontline support, operational calls, stakeholder coordination, and business change requests.
I investigate data discrepancies, validate customer lifecycle transactions, triage complex issues, and create workflow documentation that supports accurate billing and invoicing operations.
Experience
Work history, roles, and key accomplishments
Serve as the primary technical point of contact for regional markets, handling frontline support requests and stakeholder coordination. Analyze client datasets, investigate data discrepancies, and execute recovery or reporting logic to maintain system accuracy.
Supported end-to-end customer lifecycles, ensuring transactional accuracy from initial account creation through final payment. Ran validation tests and operational checks to find bugs, incomplete entries, and data gaps before updates went live.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Information Technology
2015 - 2019
Bachelor of Science in Information Technology from Our Lady of Fatima University, completed from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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