@lawrencealabi
IT Support Specialist at Elixir Epoch who diagnosed hardware and software issues, configured workstations, and removed malware.
GhanaAt Elixir Epoch, I diagnosed and fixed hardware and software problems for end users. I also set up desktops and laptops, installed software, and configured user permissions.
I handled daily system maintenance, removed malware, and installed patches to close security gaps. I’m building my networking skills through Cisco training and CompTIA A+ exam preparation.
Work history, roles, and key accomplishments
Kervinch Enterprise
Apr 2023 - Sep 2026 (3 years 5 months)
Entered and checked large volumes of records for accuracy.
5 D Dimensional Ventures
Jun 2022 - Apr 2023 (10 months)
Supported customers by phone and online.
The Church of Jesus Christ of Latter-day Saints
Jul 2020 - Jul 2022 (2 years)
Two years of full-time service in communication and planning.
Elixir Epoch
Jul 2018 - Jun 2020 (1 year 11 months)
Diagnosed and fixed hardware and software problems for end users. Set up and configured new desktops and laptops, installed software and user permissions, ran daily system maintenance, and removed malware and installed patches.
Sweet Tech Ltd
Jun 2016 - Mar 2018 (1 year 9 months)
Helped users solve computer problems and repaired computer hardware.
Degrees, certifications, and relevant coursework
Bachelor's degree, Applied Technology
Pursuing a Bachelor's degree in Applied Technology, expected to complete in 2028.
Network Technician Career Path, Networking
2026 - 2026
Completed the Network Technician Career Path, including Network Support and Security, Networking Devices and Initial Configuration, and Network Addressing and Basic Troubleshooting.
CompTIA A+ Core 1 and Core 2 exam prep, IT Support
Completed exam preparation for CompTIA A+ Core 1 and Core 2.
Technical Support Fundamentals, IT Support
Completed Technical Support Fundamentals and System Administration and IT Infrastructure Services.
System Administration and IT Infrastructure Services, IT Support
Completed System Administration and IT Infrastructure Services.
Windows Server 2022, PowerShell 7, Subnetting, Wireless Networking, IT
Completed training in Windows Server 2022, PowerShell 7, Subnetting, and Wireless Networking.
Software and tools used professionally
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