Open to opportunities

Lautaro Severino

@lautaroseverino

Implementation Manager Team Lead at Callers.AI, guiding AI-powered SaaS implementations from discovery through go-live and improving delivery standards.

Argentina

Message

At Callers.AI, I lead client implementations for an AI-powered omnichannel conversational platform, translating customer processes into automated workflows, integrations, and AI conversation logic from discovery through go-live. I also contribute to implementation standards and estimation frameworks that improve delivery consistency.

Before Callers.AI, I configured platforms and supported clients at Emerios, managed customer relationships at CreditSage and Avature, and handled LATAM onboarding and support at Checker Software. My earlier work included Spanish-English interpretation for medical consultations at The Language Doctors.

Experience

Work history, roles, and key accomplishments

Current

Implementation Manager Team Lead

Current

Callers.AI

Feb 2025 - Present (1 year 8 months)

Lead end-to-end client implementations for an AI-powered omnichannel conversational platform, from discovery through go-live and post-launch support. Mentor 5 team members while managing up to 15+ concurrent client implementations.

SaaS Implementation Client Onboarding Requirements Gathering Solution Design Workflow Automation CRM Integration Conversational AI UAT and Testing Go Live Management Technical Troubleshooting Stakeholder Management Process Improvement

Account Specialist

CreditSage

Jun 2024 - Feb 2025 (8 months)

Managed client relationships throughout the credit-repair process, providing personalized guidance based on credit reports and financial goals. Maintained accurate CRM documentation and coordinated follow-ups to keep cases progressing.

Customer Relationship Management Credit Analysis CRM documentation Customer Support Communication Skills

System Implementer

Emerios

Feb 2022 - Apr 2024 (2 years 2 months)

Configured web-based platform for Fortune 500 clients, adapting solutions to operational requirements. Delivered tailored training sessions and provided ongoing technical support.

System Configuration Customer Training Technical Support Troubleshooting Process Improvement

Account Associate

Avature

Jul 2021 - Feb 2022 (7 months)

Managed client relationships with a focus on retention, product adoption, and long-term account value. Engaged with clients to understand goals and provide personalized solutions.

Account Management Customer Retention Product Adoption Communication Skills

LATAM Account Manager

Checker Software

Jan 2021 - Jul 2021 (6 months)

Managed the full client journey for LATAM accounts, from onboarding to ongoing support, translating client needs into technical requirements and coordinating with internal teams.

Account Management Client Onboarding Technical Requirements Coordination

OPI Line Operator / Interpreter

The Language Doctors

Aug 2020 - Mar 2021 (7 months)

Provided real-time Spanish-English interpretation for medical consultations and proofread German-English medical translations, ensuring accuracy and compliance with documentation standards.

Interpretation Translation Medical Terminology Proofreading

Account Manager

ID90 Travel

May 2017 - Oct 2019 (2 years 5 months)

Managed support for global airline, hotel, B2B, and B2C clients, ensuring timely issue resolution, accurate bug reporting, and effective cross-functional escalation.

client support Issue Resolution Bug Reporting Escalation Management