Remote Implementation Consultant, Customer Success, or PM role with an international SaaS company. Client-facing, cross-functional work leading end-to-end deployments. I value autonomy, clear ownership, and impact. Open to full-time or long-term contracts.
MAIRA MANGANI
@mairamangani
SaaS Implementation Lead | Service Management & Process Automation | LATAM
What I'm looking for
I started my career as a CPA and spent years doing technical accounting for multinational companies. That background gave me something most IT consultants don't have: a deep understanding of how business operations actually work, not just how they're supposed to work on paper.
That perspective is what drove me into IT. For the past 4+ years, I've been leading end-to-end SaaS implementations at Renew Solutions, where I manage a service management platform deployment for a multinational automotive client across Argentina, Brazil, and Mexico. I lead a cross-functional team, run discovery sessions with C-level and operational stakeholders, design workflows and service catalogs, coordinate API integrations, and build the training programs that actually get people to adopt what we build.
Some highlights I'm proud of: setting up a Shared Services Center from scratch for a major automotive client in Brazil, digitalizing Finance, Administration, and IT processes across three countries, and delivering cross-border integrations between Brazil and Argentina. I also built our internal delivery methodology, which standardized how the whole company runs implementations.
I'm fluent in English (IELTS C1), Spanish (native), and Portuguese (professional), which means I can work directly with clients and teams across LATAM without friction.
I'm currently pursuing a degree in Information Systems at UBA, formalizing what I've been building hands-on since 2021.
I'm looking for remote Implementation Consultant, Customer Success, or Project Manager roles with international SaaS companies where I can keep doing what I love: helping organizations move from manual, fragmented operations to systems that actually work.
Experience
Work history, roles, and key accomplishments
SaaS Implementation Lead
Renew Solutions
Jan 2023 - Present (3 years 5 months)
Led full implementation lifecycle of a SaaS service management platform for enterprise automotive clients across Argentina, Brazil, and Mexico, delivering Phase I go-live for 7,700 users and progressing Phase II with 40 additional processes. Owned 375+ deployed processes and coordinated cross-functional teams, workflows, SLAs, governance, and third-party API integrations.
Business & Systems Analyst
Renew Solutions
Feb 2022 - Dec 2022 (10 months)
Mapped AS-IS/TO-BE processes, gathered business/functional requirements, and configured low-code workflow solutions to improve client operations. Produced technical documentation and user guides, supporting UAT and coordinating with technology providers on incidents and improvements.
Process Analyst
VyA Consulting
Sep 2021 - Jan 2022 (4 months)
Conducted process mapping and RPA opportunity assessments for a pharmaceutical client’s Finance area, producing functional documentation and process flows for automated solutions. Liaised between business teams and developers to support design-ready requirements.
Senior Controllership Analyst
Monsanto (Bayer)
Sep 2019 - Aug 2021 (1 year 11 months)
Managed technical accounting for Peru and Chile operations, reporting in English to US-based leadership and serving as an SAP FI key user for ticket management, job execution, and role administration. Led revenue recognition automation and implemented automatic account clearing to eliminate manual adjustments and standardize account reconciliation across teams.
Education
Degrees, certifications, and relevant coursework
Universidad de Buenos Aires (UBA)
Bachelor of Science, Information Systems
2024 - 2026
BSc in Information Systems at Universidad de Buenos Aires (UBA), in progress from 2024 to 2026.
Universidad de Buenos Aires (UBA)
CPA — Public Accountant, Accounting
CPA — Public Accountant at Universidad de Buenos Aires (UBA) in Buenos Aires, Argentina.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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