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Lauren Tygrest

@laurentygrest

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Technical content editor and QA specialist focused on compliance, clarity, and reader-focused materials.

United States

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What I'm looking for

I’m looking for a role where I can ensure technical content is accurate, compliant, and reader-focused—while collaborating cross-functionally and improving workflows to deliver consistent quality under tight deadlines.

I’m a detail-oriented content and documentation specialist with 5+ years of experience editing, quality-checking, and refining technical and customer-facing materials for print and digital platforms. I standardize content for clarity and consistency while maintaining compliance with internal standards and the Chicago Manual of Style.

I partner with subject matter experts, instructional designers, and production teams to finalize high-volume materials under strict deadlines, ensuring accuracy and alignment with industry standards. I’ve also strengthened quality and operations through workflow optimization and process improvements, and I bring a QA mindset from evaluating customer interactions, delivering structured feedback, and identifying recurring quality gaps.

Experience

Work history, roles, and key accomplishments

Editor (Technical & Edu)

NCCER

Jan 2023 - Jan 2025 (2 years)

Edited and standardized textbooks, eBooks, presentations, and digital learning materials for clarity, consistency, and compliance with the Chicago Manual of Style and internal standards. Collaborated with subject matter experts and production teams to finalize high-volume technical content under strict deadlines and supported workflow improvements to reduce revision cycles.

Technical Editing Standards Based Publishing Chicago Manual Of Style Compliance Driven Editing Documentation Review Quality Assurance Collaboration With Subject Matter Experts Cross Functional Collaboration Workflow Optimization Process Improvement Version Control Project Management Fact Checking

Quality Assurance Specialist

Conversation Talent Network

Jan 2021 - Jan 2022 (1 year)

Evaluated high-volume customer chat interactions to ensure clarity, tone consistency, and adherence to brand standards. Provided structured feedback to improve communication performance, reduce error rates, and identify trends and quality gaps for continuous improvement.

Quality Assurance Tone Consistency Written Communication Structured Feedback Continuous Improvement

Customer Service Representative

Conversation Talent Network

Jan 2017 - Jan 2021 (4 years)

Supported customers for national clients in a fast-paced virtual environment by resolving inquiries accurately and professionally. Maintained detailed documentation and was recognized for strong written communication, attention to detail, and empathy.

Customer Service Professional Written Communication Attention To Detail Empathy Customer Support Documentation Review Record keeping Quality Focused Communication