Open to opportunities

Lauren McClure

@laurenmcclure

Sales Coordinator and guest-experience professional skilled in hotel revenue support and seamless cross-team coordination.

United States

Message

What I'm looking for

I’m looking for a role where I can support revenue-driving sales operations and deliver exceptional guest/customer experiences through strong organization, clear communication, and efficient cross-team coordination.

I’m a Sales Coordinator at Westin in Houston, supporting sales operations across two hotel properties totaling 800 rooms. I help maximize room revenue and occupancy by partnering with corporate, group, and event accounts, while coordinating with sales, front office, reservations, catering, and hotel operations.

Previously, I served as a Guest Experience Expert, overseeing daily front desk operations—managing check-ins, check-outs, reservations, and billing issues using Lightspeed. I acted as a primary escalation point for guest concerns, coordinated room readiness with housekeeping and maintenance, and trained new front desk staff to strengthen service consistency.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator

Current

Westin

Mar 2025 - Present (1 year 6 months)

Supported sales operations for two hotel properties and assisted corporate, group, and event accounts to maximize room revenue and occupancy. Coordinated sales inquiries, proposals, contracts, and booking confirmations and managed sales administrative reporting and record maintenance using CI/TY, Excel, and One Yield.

Hotel Sales Management Corporate Accounts Group Sales Event Coordination Sales Administration Proposal Writing Contract Management Hotel Confirmations Sales Reporting Excel One Yield

Guest Experience Expert

Westin

Jul 2023 - Mar 2025 (1 year 8 months)

Oversaw daily front desk operations including check-ins, check-outs, reservations, and billing issues using Lightspeed software. Served as a primary escalation point for guest concerns, coordinated with housekeeping/maintenance, trained new front desk staff, and completed end-of-shift reports and cash reconciliation with strict confidentiality.

Front Desk Operations Reservations Billing Guest Issue Escalation Guest Relations Customer Service Maintenance Coordination End Of Shift Reporting Cash Reconciliation Confidentiality

Office Assistant

Elaine Everett’s Lighting

Mar 2022 - Aug 2022 (5 months)

Provided administrative support for daily showroom operations, including answering phones, managing email correspondence, and assisting customers with product inquiries and order status. Maintained customer records and invoices in QuickBooks, coordinated scheduling and order tracking, and processed payments while providing friendly customer service.

Administrative Support Customer Service Order Status Support Quickbooks Scheduling coordination Order Tracking Payment Processing