Lauren Cluff
@laurencluff
Experienced dental front office professional with 15+ years in patient scheduling, insurance, and office management.
United StatesWhat I'm looking for
I’m an experienced dental professional with over 15 years in front office operations, dental assisting, and office management. I’m known for strong communication skills, attention to detail, and creating a positive patient experience.
In my roles, I’ve managed high-volume phone calls, patient scheduling, and the day-to-day flow of the front office. I present treatment plans, coordinate patient care, and handle the financial side of visits, including payment posting, deposits, accounts receivable, and billing.
I’m highly comfortable with insurance processes—verifying coverage, ensuring accurate billing, and processing claims. I also support clinical care when needed, assisting with room setup, X-rays, polishing, sterilization, operatory readiness, and inventory/supply ordering.
Experience
Work history, roles, and key accomplishments
Front Office / Hygiene Assistant
Mountain View Dental
Oct 2023 - Apr 2026 (2 years 6 months)
Managed patient scheduling and handled high-volume phone calls, presented treatment plans, and coordinated patient care. Verified insurance coverage and processed claims while posting payments and maintaining accounts receivable, and assisted with room setup, X-rays, and polishing.
Office Manager / Dental Assistant
Dr. Randy Platt DDS
Jan 2019 - Jun 2025 (6 years 5 months)
Oversaw daily front office operations and patient scheduling, presented treatment plans, and communicated financial options. Managed accounts receivable with payment posting and deposits, verified insurance for accurate billing, and assisted with clinical duties and operatory readiness.
Dental Assistant
Dynamic Dentistry
Nov 2017 - Dec 2018 (1 year 1 month)
Assisted during dental procedures and supported chairside care by preparing and cleaning treatment rooms. Sterilized instruments using safety protocols and managed inventory by ordering supplies.
Office Manager / Dental Assistant
Howard Lee DDS
Oct 2010 - Sep 2017 (6 years 11 months)
Managed front office operations, scheduling, and patient communication while presenting treatment plans and coordinating financials. Maintained accounts receivable, processed payments, verified insurance, managed claims, and assisted with procedures including sterilization and operatory setup.
Education
Degrees, certifications, and relevant coursework
Chairside Dental Academy
Dental Assisting, Dental Assisting
2007 - 2007
Completed a dental assisting program at Chairside Dental Academy (January to March 2007) to become a dental assistant.
Round Valley High School
High school Diploma
2002 - 2006
Completed high school education at Round Valley High School and earned a High school Diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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