Laura Proctor
@lauraproctor
Technical enablement and curriculum leader building AI-enabled learning ecosystems to improve delivery speed, quality, and outcomes.
United StatesWhat I'm looking for
I’m a Technical Enablement Leader who drives global curriculum strategy, learning operations, customer support, content development, and enablement transformation—leading with heart while deciding with data. I’ve guided complex matrixed organizations, defining standards, processes, and architectures (including maturity model definition, curriculum architecture and taxonomy definition, and operations and automation) to translate complexity into high-impact execution.
At PTC, I led technical enablement teams spanning authoring standards, content publishing, course scheduling, and customer service delivery, aligning product leadership on streamlined New Product Introduction (NPI) webinars and doubling attendance across employee and partner audiences. I also deployed AI-enabled workflows that reduced SME video production handoffs and shortened production timelines by 75%, built automated form-based planning workflows, and implemented AI-driven localization strategy to reduce timelines and overall localization effort.
Experience
Work history, roles, and key accomplishments
Led global, matrixed technical enablement teams across authoring standards, content publishing, customer service delivery, and course scheduling. Established cross-functional processes and deployed AI tools to streamline execution, improve webinar adoption, and accelerate video production timelines.
Oversaw global curriculum strategy including curriculum development, content production, and standards, supporting customers, partners, and employees for a $12M business. Scaled global training delivery with self-guided initiatives and built governance and measurement using NPS, AI-powered survey insights, and consumption analytics.
Directed instructional design and development for enterprise learning content, certification, and delivery standards across PTC’s product portfolio. Defined content scope and release cadence and set maintenance priorities using NPS, instructor feedback, usage analytics, and direct customer surveys.
Led content strategy and delivery model transformation for PTC University, including subscription learning, modular course design, and scalable development practices. Launched subscription training, sustained NPS above 85, and improved field engineer speed and consistency through redesigned communication workflows.
Guided individual contributors developing advanced learning content for emerging technologies, with responsibility for curriculum strategy and field enablement. Created and delivered Kepware product training classes and led training for IoT and augmented reality offerings with strong learner outcomes.
Applications Engineer, Training
Velotic
Jan 2016 - Jan 2018 (2 years)
Authored and delivered Kepware product training programs for partners, internal teams, and customers. Developed end-to-end eLearning and launched an LMS with on-demand course content to expand global partner access.
STEM Volunteer & Advocate
Yarmouth Public Schools and VEX Robotics
Volunteered as a STEM advocate for Yarmouth Public Schools and VEX Robotics.
Application Support Engineer
Provided application support engineering work at MathWorks.
Maine Regional Chair
MIT Educational Council
Served as Maine Regional Chair for the MIT Educational Council.
Senior Training Engineer
Provided senior training engineering work at MathWorks.
Education
Degrees, certifications, and relevant coursework
Massachusetts Institute of Technology (MIT)
Master of Science, Computation for Design and Optimization
Earned a Master of Science in Computation for Design and Optimization from MIT.
Massachusetts Institute of Technology (MIT)
Master of Science, Mechanical Engineering
Earned a Master of Science in Mechanical Engineering from MIT.
University of Missouri, Columbia
Bachelor of Science, Mathematics
Earned a Bachelor of Science in Mathematics from the University of Missouri, Columbia.
University of Missouri, Columbia
Bachelor of Science, Mechanical & Aerospace Engineering
Earned a Bachelor of Science in Mechanical & Aerospace Engineering from the University of Missouri, Columbia.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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