Open to opportunities

laura pérez

@lauraprez

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Proactive administrative professional skilled in executive support, remote collaboration, and bilingual communication.

Argentina

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What I'm looking for

I seek a remote or hybrid role providing executive and administrative support where I can use bilingual communication, CRM/EHR expertise, and project coordination to improve operations and team efficiency.

I am a proactive, tech-savvy administrative professional with strong experience in executive support, client communication, and managing confidential documentation in fast-paced remote environments. I have delivered measurable impact—reducing response times by 25% through improved cross-departmental communications and cutting physicians' administrative workload by 30% with real-time medical documentation.

Fluent in English and Spanish and experienced with CRM, EHR/EMR systems, Asana, and communication tools like Slack and Zoom, I excel at calendar and inbox management, customer support, and coordinating multi-stakeholder projects. I approach work with organization, clear communication, and strategic problem-solving to support teams and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Medical Executive Assistant

Current

Teem

Sep 2024 - Present (1 year 2 months)

Provided executive administrative support and real-time medical scribing for a team of physicians, reducing documentation workload by 30% and cutting cross-departmental response times by 25% while ensuring regulatory compliance.

Calendar Management Medical Scribing Microsoft Office Slack Physician Documentation Scheduling

Customer Service Representative

Rebag

Apr 2024 - Sep 2024 (5 months)

Handled 60+ daily customer inquiries across email, chat, and phone with a 95%+ CSAT, supported onboarding and retention initiatives that increased engagement by 12%, and maintained error-free invoicing processes.

Customer Support Zendesk Intercom Live Chat Invoicing CSAT Phone Support

Freelance Translator

Freelance

Jan 2022 - Feb 2024 (2 years 1 month)

Managed end-to-end English-Spanish translation and localization projects, delivering culturally accurate content and client materials on time while coordinating multiple projects via Asana and Google Calendar.