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Grace Luangisa

@graceluangisa

I lead integrated care, case management, and healthcare operations to improve patient outcomes.

United States
Message

What I'm looking for

I'm looking to lead integrated care, case management, healthcare quality, or operations work where I can improve care delivery, strengthen patient outcomes, mentor teams, and apply data-driven process improvement.

I've led integrated care at Blue Cross Blue Shield of Arizona, coordinating care plans, applying medical-necessity criteria, supporting accreditation requirements, and mentoring care-management teams. I also provide telehealth psychotherapy through Spring Health, completing assessments, treatment plans, diagnosis support, and evidence-based care for children, adolescents, adults, couples, and families.

Previously, I built the case management department at Everest Rehabilitation Hospitals, leading 12 employees and overseeing discharge planning, utilization review, interdisciplinary care, denials, appeals, and process improvement. My background includes care management at Baylor Scott & White Quality Alliance, clinic and hospital administration, transplant social work, and healthcare quality, supported by an MBA in Healthcare Management, MSW, CCM, CPHQ, and LCSW-S credentials.

Experience

Work history, roles, and key accomplishments

SH
Current

Therapist

Spring Health

Jan 2003 - Present (23 years 7 months)

Provides psychotherapy to diverse clients using evidence-based modalities, collaborates with care teams, and delivers culturally competent care.

CC

Manager Social Work Service

Columbus Neighborhood Health center

Jan 2010 - Dec 2012 (2 years 11 months)

Managed social work services across multiple departments including internal medicine, OBGYN, pediatrics, and mental health.

RI

Lead Therapist

Rosemont Center, Inc.

Jan 2009 - Dec 2010 (1 year 11 months)

Provided therapeutic services and leadership in a clinical setting.

TC

Social Worker

The Mental Health Center of Dane County

Jan 2007 - Dec 2008 (1 year 11 months)

Provided social work services for children, youth, and families.

WW

Team Lead/supervisor

West Cooperation Warren

Jan 2005 - Dec 2007 (2 years 11 months)

Supervised customer services team, ensuring quality and performance.

WR

Research/Project Assistant

Wisconsin Center for Education Research

Jan 2003 - Dec 2004 (1 year 11 months)

Assisted with research projects, specifically the Families and Schools Together (FAST) program.

DS

Social Worker

Dane county Department of Human Services

Jan 2003 - Dec 2004 (1 year 11 months)

Provided social work services for children, youth, and families.

Education

Degrees, certifications, and relevant coursework

Texas State University logoTU

Texas State University

Master of Business Administration, Healthcare Management

Master of Business Administration in Healthcare Management from Texas State University in 2017.

University of Wisconsin-Madison logoUW

University of Wisconsin-Madison

Master of Science, Social Work

Master of Science in Social Work from the University of Wisconsin-Madison in May 2008.

Tech stack

Software and tools used professionally

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