Open to opportunities

Laura Milene Hernández Barajas

@lauramilenehernandez

Independent professional with experience in Customer Service, skilled in bilingual client support, relationship building and problem solving strong IT

Colombia

Message

What I'm looking for

I seek client-facing roles as an Executive Assistant or Customer Support professional, where I can leverage strong organizational, communication, and problem-solving skills to support operations, manage communications and schedules, and deliver excellent service to clients.

I am an independent, client-facing architecture and design professional with a multidisciplinary background in photography, customer experience, training, and community advocacy. I lead end-to-end creative and technical projects for individuals, institutions, and communities, translating complex ideas into clear, client-friendly solutions while managing timelines, proposals, and final delivery.

I have proven leadership experience from running a photography business to training and leading teams, including international customer-facing roles in the U.S. I am known for adaptability, clear empathetic communication in English and Spanish, strong project coordination, and a commitment to community initiatives and service quality.

Experience

Work history, roles, and key accomplishments

Current

Independent Architect

Current

Independent Professional

Jan 2018 - Present (8 years 1 month)

Lead and deliver architectural, design, photography, and cultural projects for individuals, institutions, and communities while managing end-to-end client relationships and ensuring timely delivery.

Architecture Client Relationship Management Project Coordination & Design Photography Proposal Writing

Current

Women’s Collective Leader

Current

Málaga Community Collective

Jan 2018 - Present (8 years 1 month)

Represented women's interests in community initiatives, liaised between residents and institutions, and supported organization and participation in women-led projects.

Community Leadership Advocacy Event Coordination Communication Volunteer Management

Current

Owner & Lead Photographer

Current

Foto Arte Málaga

Jan 2012 - Present (14 years 1 month)

Manage and lead an established photography business, overseeing creative direction, client projects from brief to delivery, and administrative operations including budgeting and contracts.

Photography Creative Direction Client Management Scheduling Contract Management Budgeting Photo Editing

Instructor / Trainer

Milton Ochoa

Jan 2023 - Sep 2023 (8 months)

Delivered project-based training programs across regions of Colombia, facilitating learning, adapting methods to diverse audiences, and evaluating participant progress.

Training Facilitation Communication

Customer Service Team Leader

Accedo

Jan 2017 - Mar 2018 (1 year 2 months)

Promoted from Customer Service Representative to Team Leader, coached a team of ~20 agents, monitored performance metrics, and improved service quality and productivity.

Customer Service Team Leadership Performance Monitoring Coaching KPI Tracking Quality Escalation Management

Customer Service Representative

Multiple Employers

Provided customer service across jewelry retail, food service, and architecture firms over five+ summer seasons, improving customer satisfaction and supporting sales and operations.

Customer Service Sales Cash Handling Communication Complaint Resolution Time Management POS systems

Education

Degrees, certifications, and relevant coursework

Universidad Santo Tomás de Aquino

Bachelor of Architecture, Architecture

Bachelor's degree in Architecture completed at Universidad Santo Tomás de Aquino, focusing on architectural design and multidisciplinary project work.