Icaro De Jesus Souza e Cota
@icarodejesussouzaeco
I'm building web and mobile applications with JavaScript, C#, React Native, SQL, and MongoDB.
BrazilWhat I'm looking for
I'm completing a degree in Analysis and Systems Development at PUC Minas while building web and mobile applications with JavaScript, C#, React Native, SQL, and MongoDB.
My academic projects include AgendaClin, an appointment scheduling tool recognized as a standout software development project, and RATE.IO, a collaborative expense-sharing application with web, backend, and mobile components.
I also developed InovaLocal, a platform connecting social-impact entrepreneurs with people interested in regional development, job creation, and purpose-driven businesses.
Alongside development, I've supervised customer-service operations at Instituto Hermes Pardini, improving workflows, resolving critical issues, training teams, and supporting users. I'm looking to bring this technical foundation, communication, and end-user focus to a junior or trainee software development role.
Experience
Work history, roles, and key accomplishments
Supervisor de Atendimento
Instituto Hermes Pardini
Jul 2024 - Present (2 years 2 months)
Supervised and coordinated daily team operations, ensuring operational efficiency and meeting service goals. Monitored and optimized operational flow and customer wait times.
Suporte Administrativo
Instituto Hermes Pardini
Mar 2023 - Aug 2024 (1 year 5 months)
Analyzed and resolved authorization issues with health operators, proposing agile solutions to enable service. Developed training and replicated new operational procedures and systems for the team.
Jovem Aprendiz Administrativo
Instituto Hermes Pardini
Mar 2022 - Feb 2023 (11 months)
Provided direct customer service, triaged internal calls and demands, and supported the operational flow of the headquarters.
Education
Degrees, certifications, and relevant coursework
Pontifícia Universidade Católica de Minas Gerais
Technologist, Systems Analysis and Development
Pursuing a Technologist degree in Systems Analysis and Development, with expected completion in December 2026.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Portfolio
github.com/IcaroCota-devJob categories
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