Open to opportunities

Laura Lane

@lauralane

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Certified health information management professional skilled in EHR, documentation accuracy, and patient-centered care.

United States

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What I'm looking for

I seek a patient-focused healthcare role using my HIM training, EHR experience, and certifications where I can improve documentation accuracy, support teams, and ensure compliance.

I am a detail-oriented, certified health information management professional with hands-on experience in patient care, EHR systems, and medical office operations.

I bring strong skills in medical terminology, documentation accuracy, HIPAA compliance, and Microsoft Office, combined with nursing assistant and medical receptionist certifications that support high-quality clinical and administrative work.

I have demonstrated leadership as a shift leader/team manager—training staff, improving processes, and fostering collaboration to deliver reliable, compliant patient and customer service.

Experience

Work history, roles, and key accomplishments

Shift Leader / Team Manager

Pals Sudden Service

Jan 2019 - Dec 2022 (3 years 11 months)

Managed and motivated frontline employees, improving operational processes and ensuring compliance with safety and company policies to maintain service quality. Trained and cross-trained staff, maintained inventory and scheduling records, and resolved customer and staff issues promptly.

Team Leadership Staff Training Inventory Management Scheduling Customer Service Safety Compliance Process Improvement Data Entry

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Health Information Management

Pursuing a Bachelor of Science in Health Information Management with coursework focused on health information systems and compliance.

Mountain Empire Community College

Certificate of Technical Studies, Medical Reception/ Nursing Assistance

Completed a Certificate of Technical Studies in Medical Receptionist & Nursing Assistant, covering clinical support and administrative front‑office skills.