Laura Hernando
@laurahernando
Bilingual professional with 20+ yrs experience in Spain, UAE and KSA
What I'm looking for
I am a versatile and dedicated professional with a strong background in events and project management, specializing in Diversity, Equity, Accessibility, and Inclusion (DEAI). My passion for empowering vulnerable communities, including people with disabilities, has driven my career to focus on transformative initiatives that foster inclusivity. I have successfully delivered large-scale programs, team-building experiences, and cross-functional collaborations across diverse stakeholders, with a strong customer-centric approach. My ability to adapt and understand customer needs has enabled me to ensure that every experience, whether internally or externally, is seamless and impactful.
Experience
Work history, roles, and key accomplishments
DEAI Advocate
IBCCES
Aug 2024 - Dec 2024 (4 months)
Conducted accessibility and inclusion audits to ensure compliance with IBCCES standards, focusing on autism and sensory sensitivities. Developed audit reports with actionable recommendations and collaborated with stakeholders to enhance inclusivity in facilities.
Senior Project Manager
Freelance
Sep 2022 - May 2024 (1 year 8 months)
Planned and executed corporate events and leadership programs across UAE and KSA, optimizing resources and ensuring alignment with organizational goals. Conducted training needs assessments and led nationalization initiatives.
Manager PMO & Governance
Expo 2020 Dubai
Jan 2019 - Apr 2022 (3 years 3 months)
Coordinated program documentation and executive reporting, ensuring alignment with project plans. Managed change control processes and supported a portfolio of over 120 projects, optimizing resources post-COVID-19.
Project Manager
Corporate Team Building Activities
Apr 2018 - Nov 2018 (7 months)
Managed logistics and on-site coordination for corporate team-building events, enhancing engagement and ensuring seamless execution.
Service Manager
First Abu Dhabi Bank
Jun 2017 - Mar 2018 (9 months)
Led the Dubai Parks and Resorts Opening Project, achieving multiple awards for team performance and project execution. Managed customer relationships and service delivery.
Relationship Manager
First Abu Dhabi Bank
Jul 2016 - Jun 2017 (11 months)
Managed B2B and B2C relationships, focusing on customer satisfaction and service excellence. Achieved recognition for teamwork and project contributions.
Credit Supervisor
First Abu Dhabi Bank
Aug 2014 - Jul 2016 (1 year 11 months)
Oversaw credit analysis and supervision, ensuring compliance and operational efficiency. Recognized for teamwork and learning initiatives.
Customer Experience Specialist
El Corte Ingles Group
Jun 2009 - Jun 2010 (1 year)
Focused on enhancing customer experience and service delivery in a retail environment, contributing to overall customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Zabalburu College
Diploma, Business Administration
2000 - 2003
Completed a Diploma in Business Administration & Transport Management, focusing on the principles of business operations and management strategies.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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