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Laura Gomez

@lauragomez4

Administrative Assistant at Nativa Parque Residencial P.H., managing resident requests, collections, and bank reconciliations.

Colombia

Message

At Nativa Parque Residencial P.H., I managed operational support and service for residents, handling PQRS and helping resolve conflicts. I also managed collections, billing, bank reconciliations, and overdue accounts.

In previous roles at Compañía de Baile VITANGO, VACO, UTS - Grupo Bancolombia, and Andes BPO, I supported customer service and administrative operations. My experience includes financial services support, e-commerce complaints and refunds, cash handling, records, and inventory.

Experience

Work history, roles, and key accomplishments

Auxiliar Administrativa

Nativa Parque Residencial P.H.

Led operational management of the condominium, ensuring excellent service to owners and residents. Managed PQRS, financial processes including portfolio collection, bank reconciliations, and budget execution support.

PQRS Recaudo De Cartera Conciliaciones Bancarias Software Contable Ofimática Atención al Cliente Resolución de conflictos

Asesor de Call Center

Andes BPO

Handled telephone channels for resolution of complaints and claims from e-commerce buyers. Managed complex-profile users through negotiation and assertive containment techniques, and processed refunds accurately.

Atención Telefónica Resolución De Reclamos Negociación Contención Reintegros Corporate Systems

Auxiliar Administrativa

VACO

Executed customer service and cash handling tasks, maintaining high loyalty standards. Responsible for organizing administrative files and supporting point-of-sale efficiency.

Atención al Cliente Manejo De Caja Archivo Punto De Venta (PDV)

Secretaria

Compañía de Baile VITANGO

Coordinated in-person and telephone customer service, ensuring satisfaction of students and guardians. Controlled daily cash flow, file organization, and supervision of support staff.

Atención al Cliente Manejo De Caja Archivo Inventário Supervision

Outsourcing Operativo

UTS - Grupo Bancolombia

Advised the commercial force on credit portfolio management including personal, micro, and mortgage loans. Streamlined document and operational management using internal applications for effective disbursements.

Portafolio De Créditos Gestión Documental Sistemas internos Desembolsos