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Jonathan LadinoJL
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Jonathan Ladino

@jonathanladino

Administrative and customer service analyst in real estate, who recovered 85% of overdue accounts at Constructora Área Cuadrada.

Colombia
Message

At Constructora Área Cuadrada, I supported customers through property closing, legalization, and credit and subsidy applications. I recovered 85% of overdue accounts through follow-up and payment agreements, and issued electronic invoices in SINCO.

Across real estate, insurance, education, and customer service roles, I handled documentation, billing, customer requests, and transaction follow-up. At SBS Seguros, I created, issued, and renewed insurance policies; at Universidad EAN, I processed tuition billing in SAP and managed student requests through CRM.

Experience

Work history, roles, and key accomplishments

DE

Analista de Servicio al Cliente

Decamerón

Oct 2023 - May 2024 (7 months)

Resolví PQRS de clientes dentro de los tiempos de respuesta establecidos, manteniendo altos estándares de satisfacción. Elaboré informes administrativos y apoyé procesos contables en el sistema Multinet.

UE

Auxiliar de Matrículas y Facturación

Universidad EAN

May 2023 - Jul 2023 (2 months)

Ejecuté la facturación de matrículas en SAP y gestioné inscripciones y admisiones académicas. Administré bases de datos y di seguimiento a solicitudes de estudiantes mediante CRM.

AN

Cargos operativos y de servicio

Arturo Calle, Avianca Cargo, Avianca, Desacol, Fábrica Nacio

Jan 2006 - Dec 2017 (11 years 11 months)

Desempeñé funciones de logística, servicio operativo y atención al cliente.

Education

Degrees, certifications, and relevant coursework

AA

AWS Entrena LATAM (Tidwit, powered by AWS)

Certificado en Inteligencia Artificial – IA sin Límites, Artificial Intelligence

Earned a certificate in Artificial Intelligence from AWS Entrena LATAM in September 2026.

AA

AWS Entrena LATAM (Tidwit, powered by AWS)

Certificado por participación en la sesión en vivo De gamer a experto AWS, Cloud Technology

Participated in a live session on gaming technology with AWS CloudQuest roles in September 2026.

IA

INCAP (Instituto Colombiano de Aprendizaje)

Técnico Asistente Administrativo, Administrative Assistance

Completed a technical program as an Administrative Assistant in November 2014.

AE

Amazon Web Services (AWS Educate)

Certificado AWS AI Fundamentals, Artificial Intelligence

Earned a certificate in AWS AI Fundamentals.

SE

SENA

Formación complementaria, Marketing and Sales; Human Talent Management

Completed complementary training in Marketing and Sales, and Human Talent Management.

AA

AWS Entrena LATAM (Tidwit, powered by AWS)

Certificado por participación en la sesión en vivo La era de los agentes de IA, Artificial Intelligence

Participated in a live session on AI agents in September 2026.

Tech stack

Software and tools used professionally

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